What it really costs a customer to walk away: open AR settlement + non-NAPA inventory purchase + industry-benchmarked operational disruption. AR as of 6/3/2026 · Inventory YE 2025 · Customer master 5/20/2026
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Active customers
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Annual program sales
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Total open AR · 6/3/26
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Non-NAPA inventory (no buyback)
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Total on-site inventory
1 · Select customer
Customer
Type
Annual sales
Open AR
Past due
Non-NAPA inv
Cost to cancel
Total cost for to cancel
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Open AR settlement
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Inventory buy-out
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Soft-cost disruption
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% of annual sales
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Months of purchases
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2 · Cost waterfall —
Hard exit costsSoft-cost disruptionTotal
3 · Assumptions drag to test scenarios
Inventory buyback
Transition disruption
Fleet downtime — TMC / FleetMaintenance
Labor & pricing
Hard vs soft composition
AR aging profile real-time aging · 6/3/2026
4 · Portfolio exposure top 25 by cost to cancel — click any bar
Hard exit (AR + inventory)Soft-cost disruption
Benchmark basis: fleet downtime $448–$760 per vehicle-day and 8.7 unplanned down-days/vehicle/yr (TMC–ATA / FleetNet / FleetMaintenance benchmarking) · emergency MRO sourcing premiums of 200–400% vs planned replenishment · technicians spend 20–30% of wrench time sourcing parts when supply programs break · inventory carrying cost 20–30% of value annually · non-NAPA no-buyback per 2026 Q1 IBS Inventory Reserve (HQ-Master).